Hints, Tips and Tales #10 – The Path to Passion
The Story After helping my client navigate a trademark opposition successfully, it became clear that I couldn’t have any more clients to face such issues. Promoting trademarks to my existing clients initially seemed like selling another service rather than protecting their brands. I therefore created The Trademark Helpline to not only support my existing client […]
Hints, Tips and Tales #9 – The Trademark Helpline Trigger
The Story When I started my new digital marketing business, I quickly landed larger clients with decent budgets. One of these clients was about to launch a new website with a new brand when they received a letter from a company in Dorset claiming trademark infringement. Initially, I had no idea what a trademark was […]
Hints, Tips and Tales #8 – The Impact of the Credit Crunch
The Story In 2017 a mix of naivety, flattery, a lack of experience and a bit of greed led me to merge my business with three other people aiming for a significant earn-out. For those unfamiliar, an earn-out means you get paid based on the business’s performance after selling. Unfortunately, six days after signing away […]
Hints, Tips and Tales #7 – The Tale of an Unexpected Turn
The Story You may or may not know that my background is in Financial Services, Sales, and Marketing. I am most well-known for my work in supporting financial adviser and legal claims businesses. People often wonder why I created The Trademark Helpline when I had no experience in trademark law. The answer is simple: I […]
Hints, Tips and Tales #6 – A simple change with big results
The Story In our experience, we found that a simple change in our outreach strategy led to a dramatic increase in responses for UK Trademark Registration. Initially, we would email clients once about their trademark renewals. When we started sending a follow-up email one week later, our response rate skyrocketed. Here is a very quick […]
Hints, Tips and Tales #5 – A.I. The great leveller
The Story At the end of the financial year, I attended a conference where a well-known investor from BBC’s Dragon’s Den gave a talk on AI. Unlike many people in the room, I was already on the path to embracing AI. As the Dragon rightly said, think of AI as a ship leaving a port. […]
Hints, Tips and Tales #4 – What’s your call to action?
The Story I want to talk to you about client engagement and what we’ve learned works. For some background, we keep in regular contact with the majority of our Trademark clients by way of a 6 monthly check in. We run our 6 monthly service calls to check what they have currently is sufficient for […]
Hints, Tips and Tales #3 – Leveraging Existing Clients for UK Trademark Registration
The Story We often apply our best processes and energies to acquiring new business, even though we know it costs a third of the price, if not less, to market to an existing client compared to attracting a new one. It’s bonkers. As you probably already know, we have been around since 2009 and have […]
Hints, Tips and Tales #2 – Diminishing Returns
The Story If you are new to business, I have some terrible news that those of you who have been in business for a long time will already know, at some stage you are going to get bored of what you do. I don’t care how passionate you are about your business when you start, […]
Hints, Tips and Tales #1 – The Power of Persistence in Marketing
The Story This month, I’m going to share something we did in February that quadrupled our enquiry level for UK Trademark Registration. It’s so simple and obvious, I’m actually annoyed we weren’t already doing it sooner. We knew we should have been doing it and thought we were, but it turns out we weren’t. Now […]